PlayOJO Ontario Login: Password Resets and Xpoint Errors

How to Log In to PlayOJO in Ontario

PlayOJO accepts either your username or your email address in the log-in window. On a computer there is one extra step before it: the Xpoint location app has to be open.

1. On a computer, open the Xpoint app first. On a phone, use the PlayOJO app or your browser with location turned on.
2. Go to playojo.ca and choose LOGIN at the top right.
3. Enter your username or email and your password.
4. Choose LOGIN; your location is checked before you can play.

playojo.ca, Not the Alberta or Malta Site

The iGaming Ontario register lists one address for the brand, playojo.ca, run by Skill On Net Ltd under the AGCO. The playojo.com/ca address in Canadian search results forwards there when you open it from Ontario, while from outside Canada it serves a site regulated in Malta. PlayOJO also has an Alberta site, so check the address has no /ab/ in it and the footer names the AGCO.

One Account Per Person

Only one account is allowed per person, email address or mobile number, and it is for your use alone: an account found being used by someone else is closed. The terms also make you responsible for anything done with the correct username and password, or through a biometric log-in on your device.

Forgotten Password

PlayOJO does not keep a copy of your password, so it cannot tell you what it was; it can only help you set a new one.

1. Choose Forgot your password? under the password box.
2. Pick whether the code should go to your email or your phone.
3. Enter the code you receive.
4. Type the new password twice to confirm it.

If the code or other emails do not arrive, check the junk and spam folders, and add PlayOJO.com to your address book.

Why Live Chat Will Not Help Before You Log In

Live chat opens only once you are logged in, so a problem that stops you signing in has to go by email, to support.ontario@playojo.ca, or by phone, on +1 343-303-5151, the number given on the responsible gambling Get Help page. Chat hours on that page run from 06:00 to 00:00 GMT, which ends in the Ontario evening.

Xpoint: The Location Check on a Computer

iGaming Ontario requires every player to verify their location. On a computer, PlayOJO uses Xpoint Verify, an iGO-recognised service: download it once from install.xpoint.tech for Windows or Mac, then open it each time before you log in. On a phone, the app or the browser handles the check in the background.

Xpoint Error Codes and What They Mean

PlayOJO is clear about VPN and proxy tools such as HideMeVPN, Witopia or OpenVPN: even when they are not active, you will not be allowed to play until they are uninstalled.

Location on Your Phone

In the app, allow location in the phone’s settings: on iPhone, Settings > Privacy > Location Services, then PlayOJO; on Android, Settings > Apps > PlayOJO > Permissions > Location. Keep the app updated, because PlayOJO recommends the latest version for reliable geolocation.

The PlayOJO App

The iPhone app is PlayOJO Canada: Online Casino, published by Skill On Net Ltd, and it needs iOS 15.0 or later; there is an Android app on Google Play too, and both are linked from every page of playojo.ca. You can also skip the app and play in the phone’s browser. The log-in is the same in all three, and our PlayOJO app guide covers installing it and its location settings. Our Ontario casino apps compared guide sets it against the others.

Keeping Your PlayOJO Account Secure

• Use a password nobody could guess, and never share it or your username.
• Keep your mobile number and email current, since password codes go to one or the other.
• If a game freezes, closing the browser and logging back in brings it back where it stopped; your funds and rounds are kept.
• Log in now and then: six months without accessing the account makes it inactive, and PlayOJO can then charge C$5 a month from the balance until you return.

After 48 months with no log-in, the account becomes dormant: it is frozen, and you have to go through a reactivation process to get back in. PlayOJO says it will contact you about any money left in it, and you can ask for it to be withdrawn at any time.

New to PlayOJO? Opening an Account

1. Choose JOIN NOW or CREATE ACCOUNT in the log-in window.
2. Enter your name, date of birth and address as on your ID, with Ontario as your province, plus a username, password, mobile number, email and occupation.
3. Verify your mobile number with the one-time password PlayOJO sends to it.
4. Upload ID under My Account > Upload Documents if PlayOJO cannot verify you automatically.

PlayOJO aims to check documents within 12 hours; if you have heard nothing after 48 hours, contact support. Documents go only through the upload tool, not by email. You must be 19 or older and in Ontario, and the minimum deposit is $10. The PlayOJO Ontario review covers the games, payments and support in full.