Videoslots Ontario Login: Email Sign-In and Recovery Forms

Logging In at videoslots.ca

The Ontario Videoslots account lives at videoslots.ca. Its yellow-headed Log in window uses your registered email as the log-in name, and the same window appears on a computer and in a phone browser.

1. Go to videoslots.ca and use the Log in button beside Open Account; on a phone, the window also opens at videoslots.ca/mobile/login.
2. A notice saying GeoComply is now in use may come up first. Continue past it; GeoComply now works without any download.
3. Type the email and password, confirm the fit-to-play statement and select Log in.

Phone log-in window (left), then username recovery (centre) and password recovery (right) from videoslots.ca/forgot-password, captured from Toronto.

Every Search Result Is videoslots.com

Google in Canada lists only videoslots.com for “videoslots login”, even when you add “ontario” to the search. From Toronto, those .com links forward you to the videoslots.ca home page rather than to the log-in, so press Log in again once you land. The footer of the Ontario site also links to Videoslots Spain, a separate site under Spanish rules; your Ontario details belong to videoslots.ca only.

Recovering the Password or the Username

The Forgot password page holds two forms, and each starts from a different detail:

• Username forgotten: supply birth date and email, then copy the characters shown in the picture, and Videoslots emails the username.
• Password forgotten: supply the username, birth date and the picture’s characters; a replacement password is emailed.

Videoslots Limited also runs Mr Vegas on this system, and our Mr Vegas login guide explains the quirk both sites share: the email opens the account, yet the password form wants your username. Under the Ontario terms, on.support@videoslots.com issues a fresh password when you report that someone may know your details.

The “Videoslots” App on Google Play Is Not Videoslots

Apple’s Canadian store carries no Videoslots app. On Google Play in Canada, the listing called Videoslots, under the package com.videoslots.app, comes from XAVIER BRYAN TECH MANIA and describes itself as a virtual slots game played with coins, with ads and around 100 downloads. It has nothing to do with Videoslots Limited, so keep your log-in details away from it and use videoslots.ca in the phone’s browser, where the full lobby and the location check work. Native apps from other operators are ranked in our Ontario casino apps guide.

Reaching the Videoslots Team

• Live Chat: from the Chat link in the header or the Contact Us page.
• Email: on.support@videoslots.com; the Contact Us page also has a form.
• Talk with us: the Contact Us option for speaking to an agent.

The Forgot password page itself points to on.support@videoslots.com for anything its two forms cannot solve.

Limits That End a Session

Some of the protections in the Ontario terms decide whether a log-in leads anywhere, so it helps to know how they behave before you set them.

• Time per session: you choose how many minutes one session may last, and play is interrupted when the clock runs out. Loosening that limit, or a deposit, wager or loss limit, waits seven days; tightening it takes 24 hours.
• Self-exclusion: six months to five years, during which the account cannot be reopened. Afterwards you contact support, answer the reactivation questions by email or chat, and wait a further 24 hours before access returns.
• Every Ontario site: BetGuard, run by iGaming Ontario, covers all regulated operators in one request.

Locks, Idle Months and Closing

• Lock Account: a self-imposed lock of up to three months that Videoslots cannot lift early; the account reopens when the period runs out.
• Idle for over a year: an account nobody has signed in to for more than 12 months becomes inactive, and C$1 is charged monthly from then on; a yearly visit avoids it.
• Thirty months dormant: Videoslots can return the money through the payment method or account details it last has on file, or transfer it to iGaming Ontario.
• Closing: ask Videoslots to terminate the account, after withdrawing everything you can.

Payout ratios and studios are set out in the Videoslots Ontario review, alongside its fees.