Sports Interaction Customer Service in Ontario: Chat, Email

How to Contact Sports Interaction in Ontario

Sports Interaction gives Ontario players two ways to reach a person: a live chat that is open at all hours and an email form. Both sit under Help & Contact on on.sportsinteraction.com, and both open before you log in.

The terms add that every e-mail, SMS and phone call with Sports Interaction should be assumed to be recorded, and that the recordings may be used as evidence in a dispute.

Live Chat Starts with Scout

Pressing Live Chat opens a window in the corner of the page. A chatbot named Scout welcomes you to the on.sportsinteraction.com help centre and asks, with Yes and No buttons, whether you want to start a live chat with a person.

The window opens without signing in, which helps when the log-in itself is the problem.

The Email Form

The Ontario contact page shows no email address; its Email option opens a form instead. It asks for your first and last name, email address and date of birth, a subject from 11 categories and a description of at least 20 characters, and it accepts a PDF, JPEG or PNG of up to 5 MB.

The subjects mirror the help categories, from verification and geolocation to withdrawals, responsible gaming, complaints and technical issues. A screenshot of the error saves a round of follow-up questions.

Is There a Sports Interaction Phone Number?

Yes, though it sits outside the Ontario contact page. The number +1 888-922-5575 appears in the developer contact details of the Sports Interaction Sportsbook app on Google Play, next to support@sportsinteraction.com, and Google shows that listing third for “sports interaction phone number”.

The Help & Contact page itself lists only chat and the email form, and the chat is the channel it marks as available 24/7.

Before You Contact Support

The public help centre at help.on.sportsinteraction.com answers the routine questions without an agent, and it can be read before you register.

• Account: log-in, a forgotten password or user ID, verification, geolocation and personal data.
• Payments: each deposit and withdrawal method, from Interac e-Transfer and Apple Pay to Visa, Mastercard, Amex, Paysafecard and bank transfers, plus deposit limits.
• Casino and sports: game errors, interrupted rounds and the sports house rules.

What to Include for a Game Error

When a casino game will not open, the help centre asks you to close any other game, clear the browser cache and cookies and check your connection. If it still fails, it asks you to send support:

• whether you were playing the download, instant-play or mobile casino, a question the page still asks;
• the browser you were using;
• the date and time of the error and the exact message;
• the Game ID, found under My Casino > Game logs.

Log-In and App Questions

Password resets, the verifications@on.sportsinteraction.com address for a lost inbox and the GeoComply location check are explained in our Sports Interaction login guide. The app itself, from installation to its two store listings, has its own Sports Interaction app guide.

Making a Complaint to Sports Interaction

Complaints follow section 22 of the Ontario terms and a matching page in the help area, and the route has four steps.

1. Contact customer support by chat or the email form as soon as reasonably practicable after the incident, with a full summary: the exact date, time and time zone, the transaction details and any screenshots or video.
2. Sports Interaction acknowledges the complaint within 24 hours and sends its final position by email within 90 days, unless you are slow to answer its questions.
3. If the support answer does not settle it, email complaints@on.sportsinteraction.com from the address registered to your account. Replies go to that address.
4. After the final response, contact iGaming Ontario about transactions or service, or the AGCO about responsible gambling, advertising, game integrity or other compliance concerns. A dispute still open after 90 days is reported to iGaming Ontario by Sports Interaction itself.

Social media is excluded: the terms and the help page both say complaints may not be raised there. The help page also warns that iGO may reject concerns it does not consider serious.

Two Addresses for the Same Letter

For a written complaint, the help page gives Customer Services Manager, 3rd Floor, One New Change, London EC4M 9AF. The Ontario terms, at 22.2, give a different address: Customer Services Manager, Office Box 1539, Kahnawake, Quebec, J0L 1B0. Email avoids the choice, and the reply comes by email either way.

The Confidentiality Clause

The terms also ask you not to disclose the existence or content of complaint discussions to anyone else, the media and social media included. Advisers such as lawyers or health professionals, regulators, law enforcement and dispute services are exempt, so the clause does not stop you from going to iGO or the AGCO. The list of dispute services names IBAS, the British betting adjudication service, rather than an Ontario body.

Help Pages Written for Another Market

Not every Sports Interaction help page that Ontario players find is written for them.

• Google’s first result for “sports interaction customer service” is the Help & Contact page of sportsinteraction.com, the rest-of-Canada site run by ElectraWorks Limited of Gibraltar. Opened from Toronto, it stays on that site and lists an Alberta account-migration section; its French version ranks sixth.
• On the Ontario complaints page itself, the answer to “Is it legal to bet with Sports Interaction?” names the Kahnawake Gaming Commission and the Jersey Gambling Commission. The next answer gives the Ontario position: regulation by the AGCO and iGaming Ontario.

In Ontario, Sports Interaction is run by ElectraWorks Maple Limited as agent of iGaming Ontario, under AGCO licence OPIG1242525. One cross-reference in the Ontario terms, on disconnections and cancellations, even opens the help centre of BetMGM, which Entain runs with MGM. For anything about an Ontario account, stay on on.sportsinteraction.com.

Privacy Requests Go to Entain

Questions about personal data have a separate contact. The privacy policy names a Privacy Officer at dataprotectionofficer@entaingroup.com, reachable on the UK number 0044 203 2887 000 or by letter to the Data Protection Officer, 7th Floor, One Stratford Place, Montfichet Road, London E20 1EJ. If the answer does not satisfy you, the policy points to iGaming Ontario or the Office of the Privacy Commissioner of Canada.

Sports Interaction Support Against Other Ontario Casinos

Sports Interaction matches the large Ontario brands on chat hours, and its complaint rules carry firmer deadlines than most.

Three of them have pages of their own here: the Jackpot City customer service guide, the bet365 customer service guide and the Betway customer service guide.