Caesars Ontario Login: Reset Codes, Shared Account, Location

Logging In at caesarspalaceonline.com

Caesars runs one website for six places: Alberta, Michigan, New Jersey, Ontario, Pennsylvania and West Virginia. So the first thing to check is the region. The log-in window shows it at the top, and it should read Ontario. The Ontario lobby itself sits at caesarspalaceonline.com/ca/on/casino/.

1. Go to caesarspalaceonline.com and choose Ontario, or open the Caesars Palace Online Casino app.
2. Click LOG IN in the upper right of the page.
3. Check that the region at the top of the window says Ontario.
4. Fill in your email and password; the Show link displays the password.
5. Choose Log In, enter the text-message code if Caesars asks for one, and allow the location check.

The Caesars log-in window opened from Toronto (left), the Need help menu under it (centre), and the choice between email and text message for a password reset code (right).

One Log-In for Three Caesars Sites

The window says it under the logos: your account details, including the log-in, are shared across Caesars Sportsbook & Casino, Caesars Palace Online Casino and Horseshoe Online Casino, all run in Ontario by American Wagering, Inc. A new password therefore works on all three, and so does a Caesars self-exclusion, which applies to every Caesars platform. If you already bet with Caesars Sportsbook, you do not need a second account for the casino or for Horseshoe.

The 21+ Line

The log-in window, like Caesars’ Ontario terms of service, carries a 21+ only line, while Ontario’s legal gambling age is 19 and other Caesars documents use 19. The review sets out where each figure appears.

Forgotten Password or Email Address

Both fixes start from Need help logging in?, the link under the Log In button, and both run through the mobile number on your account.

Resetting a Caesars Password

Choose I forgot my password, enter your phone number and choose Next: Caesars sends a security code to reset the password. By default the code comes by text message. More options lets you pick Email Address instead, which helps if texts are not reaching that number. If you are already logged in and only want a new password, go to My Account, choose your name and then Change Password.

Forgotten or Changed Email Address

Choose I forgot my email address and enter the phone number on the account. If that does not bring it back, Customer Support recovers it over live chat. Changing the registered email also goes through a chat agent: there is no self-service form for it.

Two-Factor Codes and Account Security

Caesars texts a code to the mobile number on your account when you log in from a new phone or browser, or after a longer spell without logging in. After that first code it does not ask every time unless you switch the code on for every log-in, which Caesars recommends.

• Code at every log-in: in My Account, open Security Settings and switch on two-factor authentication. Standard message rates may apply.
• Check for activity you did not make: My Transactions in My Account lists every wager, deposit and withdrawal from the last six months; older history comes on request.
• Someone else in your account: report it to Caesars through the web form at once, and change the password.
• Shared devices: Caesars holds you responsible for activity under your log-in, so use a screen lock and do not save the password on a device others use.

Caesars Location Checks: IP, Wi-Fi and Cell Towers

You must be physically in Ontario to play, and Caesars checks two signals at once. If either one cannot be confirmed, Caesars will not let you play.

• Computer: your IP address and the Wi-Fi signals around you must both place you in Ontario. Keep Wi-Fi switched on, even on a laptop plugged into a network cable.
• Phone: Caesars uses your carrier’s cell towers and Wi-Fi. Allow location for the Caesars app, or for the browser you play in, and keep Wi-Fi on.
• Weak signal: Caesars says it cannot guarantee every device will be located. If the check keeps failing, move to a spot with better Wi-Fi coverage or try another device.

Time Limits, Cool-Offs and Dormant Accounts

Some log-in refusals come from limits you set, or from time.

• Time limit: a maximum daily time logged in, set under My Account > Responsible Gambling > Gaming Limits.
• Cool-off: a break of 1, 7, 30, 60 or 90 days.
• Self-exclusion: 6 months, 1 year, 5 years or permanently, across every Caesars platform. It logs you out at once, and you cannot log back in until it ends. Getting back in afterwards is not automatic: you write to responsiblegaming@caesarssportsbook.com, return a reinstatement form, and wait at least 30 days from when Caesars receives the form.
• BetGuard: Ontario’s province-wide exclusion is separate from Caesars’ own, and is handled at BetGuard.ca or on 1-833-776-7171.
• Dormant account: three years (36 months) without logging in to play or deposit makes the account dormant. Caesars tries to tell you about any money left in it, and you can still recover that money unless it has been handed to the government as unclaimed property.
• Closing: withdraw the whole balance, then tell Caesars through Contact Us, giving seven days’ notice. To close for responsible gambling reasons, use the Responsible Gaming section instead.

The Caesars Apps

The casino app is Caesars Palace Online Casino, rated 4.52 from 1,560 Canadian ratings on the App Store, where it needs iOS 17.0 or later and 386.7 MB. On Google Play it rates 4.50, from 10,663 ratings that Google counts across every country the app is sold in. Because the account is shared, the separate Caesars Sportsbook & Casino app takes the same email and password. Two other Caesars-named apps do not: Caesars Slots is a free-to-play social casino from Playtika, and the Caesars Rewards app is for hotel and resort stays. The Caesars casino app guide shows which listing to download, and our Ontario casino apps compared guide sets the casino app against the rest of the province.

Contacting Caesars Support

Live chat runs 24 hours a day: choose Support > Live Chat in the lobby, or Chat Now on the support page. That is the route for a forgotten or changed email. The phone line, 855-700-0123, is open from 8 a.m. to 1 a.m. Eastern time every day, and Email Us opens Caesars’ web form. The Caesars Ontario review covers the games, payments and limits in full.